Shipping Policy

I. Shipping Areas

1. Shipping Coverage

We use trusted international logistics partners and selected shipping channels to deliver orders worldwide. If you request a specific carrier or shipping method, additional fees may apply.

For shipping inquiries, please contact: support@asexdoll.com

2. Restricted Delivery Regions

Certain countries and regions may be restricted due to logistics limitations, customs regulations, or carrier policies. Restricted areas may include (but are not limited to):

• Selected countries in the Middle East
• Selected regions in Africa
• India
• Brazil

If your order cannot be delivered to your address, we will notify you as soon as possible.

II. Shipping Methods

1. Local Warehouse Shipping

We operate warehouses in multiple regions including the United States, Europe, and other selected locations.

Orders shipped from local warehouses are typically handled by major courier services such as UPS, FedEx, or equivalent local logistics providers.

2. International Shipping from China

2.1 Air Shipping

Air shipping is the fastest international delivery method and may include:

(1) Direct Courier Service

• Handled entirely by carriers such as UPS, FedEx, or equivalent services
• Fast delivery with full tracking
• Higher shipping cost and potential import taxes

(2) Consolidated Shipping (Standard Method)

• Initial shipment handled by international freight partners
• Final delivery completed by local courier in destination country
• Tracking may activate only after arrival in destination country
• More cost-effective and commonly used option

2.2 Sea Shipping

Sea shipping is mainly used for oversized or long-distance deliveries (e.g., remote regions or large-volume shipments).

• Slower delivery time
• Lower shipping cost
• Tracking may be limited until arrival in destination country
• Final delivery handled by local courier

2.3 Rail Shipping (Selected Regions Only)

Rail shipping may be used for certain European destinations.

• Medium transit time
• Lower cost compared to air shipping
• Final delivery handled by local courier
• Tracking may be updated after arrival in destination country

III. Delivery Time

Total delivery time includes:

1. Processing / production time
2. International shipping time

1. In-Stock Products

• Processing time: 0–2 days
• Estimated delivery time: 5–10 days (depending on destination and carrier)

2. Custom / Made-to-Order Products

Processing time varies depending on product type and customization requirements.

Estimated production time may range from a few days to several weeks depending on specifications.

3. Shipping Time by Region (Approximate)

Air Shipping (Direct Courier)

• United States: 6–13 days
• Canada: 6–10 days
• Europe: 6–18 days
• Australia: 10–15 days
• Japan: 3–7 days

Sea Shipping

• United States: 22–28 days
• Canada: 40–50 days
• Europe: 45–60 days
• Australia: 28–35 days

Rail Shipping (Europe)

• 35–45 days

Delivery times are estimates only and may vary due to customs, holidays, or logistics conditions.

IV. Order Tracking

Tracking information will be provided once the order is shipped.

For consolidated shipping methods, tracking may only become active after the parcel arrives in the destination country.

If you have questions about tracking, please contact customer support.

V. Shipping Changes & Issues

1. Address Changes

• Please ensure your shipping address is correct before placing your order
• Address changes after shipment may not always be possible
• If required, contact customer support immediately

2. Delivery Time Adjustments

If you are unavailable during delivery, you may contact the local courier to reschedule.

We recommend monitoring tracking updates regularly.

3. Shipping Delays

If delivery exceeds the estimated timeframe, we will investigate with logistics providers.

Delays may occur due to:

• Customs inspection
• Weather conditions
• Holidays or peak seasons
• Carrier disruptions

4. Compensation Policy

If an order is significantly delayed beyond the maximum reasonable delivery period, solutions may include:

• Replacement shipment
• Partial or full refund (depending on situation)

5. Lost or Incorrect Delivery

If a package is lost, marked delivered but not received, or delivered incorrectly:

• Please contact the courier first to open a claim
• Then contact customer support for assistance

We will support investigation and resolution based on carrier confirmation.

6. Shipping Damage

If your package arrives damaged:

Please provide clear photo or video evidence.

• Minor damage: partial compensation may be offered
• Severe damage: replacement or full refund may be provided

VI. Important Notes

International shipping may be affected by:

• Weather conditions
• Customs inspections
• Local regulations
• Public holidays
• Transportation disruptions

These factors are outside our control, but we work closely with logistics partners to ensure safe and timely delivery.