Shipping Policy

At asexdolls, we strive to provide reliable and transparent shipping. Please review 

Our terms below to understand how we handle delivery, restrictions, and logistics.

1.Shipping Areas and Restrictions

We ship to most countries and regions worldwide; however, certain locations are restricted due to logistics, legal, or safety concerns.

Adult Product Restricted Countries: We do not ship to any Islamic countries and some South Amercian countries,and other countries have the import limitations.

India:Shipping to India is currently unavailable.

Mexico:Direct shipping is unavailable. 

Africa:Import Restrictions.

War/Conflict Zones: Shipping is limited or unavailable in active conflict zones. 

Shipments to Israel are possible but incur an additional $650 fee.

Remote Locations: Additional fees may apply for deliveries to remote areas, including islands.

*US-Stock Limitations:Items shipped from our US warehouse are restricted to the 48 contiguous United States. We do not ship to Hawaii, Alaska, or PO Boxes.

2. Delivery Time

Delivery times vary based on the origin (International, US Warehouse, or EU Warehouse) and the destination country. Total delivery time is calculated as:Processing/Production Time + International Shipping Time.

Custom/Make To Order Dolls  lead time 15-30 days,it varies product type and available materials.

In Stock Dolls Delivery depend on Courier Shipping Method and Destination.

As the seller, unless requested by the customer, we determine at our own discretion the shipping method not limit as following used to deliver the order to its destination.

3.Import Duties And Tax

International Customer may be subject to import duites.taxes.or fees.These are buyer responsibility and vary by country. While we endeavor to cover these costs in some cases, exceptions may apply. We advise consulting with us or referring to your government's before placing an order.

In certain countries,import duty expenses  can not be paid in advance,resulting in additional fees. In these cases, we will split the duty fees with you up to (50%) and assit buyer to handle customs liaison for a smooth experience.

4. Shipping Methods

We partner with trusted global carriers including FedEx, DHL, and UPS.

Available Modes:Air, Sea, and Rail (available for Middle Europe).

Alternative Pickup: You may arrange to pick up your order at a local UPS/FedEx facility. 

Please confirm the facility accepts large packages and use their address as your shipping address at checkout.

5. Shipping Packages

Standard:Discreet packaging in sturdy cartons.

Premium:Flight cases are available exclusively for Airway shipments.

6. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your package’s progress directly through the carrier's website.

7. Shipping Issues and Procedures

Address Changes: Please contact us immediately if you need to update your shipping address. Changes are only possible if the order has not yet left our facility.

Incorrect Contact Info: Ensure your phone number and email are accurate to prevent.

Delivery delays: We are not responsible for delays caused by incorrect contact details.

Lost or Incorrect Delivery:If your package is marked as delivered but not received, 

please contact us within 48 hours to initiate an investigation with the carrier.

Shipping Damage: If your package arrives damaged, do not return the package or reject without our prior confirmation. Please provide clear photographic evidence of the damage and contact our support team to negotiate a resolution. Refer to our Return and Refund Policy for further instructions.

8. Force Majeure

We are not liable for delays or failures in delivery caused by events outside our reasonable control, including but not limited to natural disasters, strikes, political unrest, or carrier disruptions. We will work closely with our logistics partners to minimize any impact on your delivery.

*Note: For further assistance, please reach out to our support team at [support@asexdolls.com].*